Client Connection

One of the leading causes of client dissatisfaction in the legal industry is poor communication. At Vaughn & Smith, we ensure our clients do not suffer from this unnecessary problem.

Accordingly, we created our monthly Client Connection updates. If you are current on your bill, we will schedule a free monthly call to discuss your case’s status. This call is limited to no more than ten minutes and can only be used during the scheduled call time.

You may see the call on your itemized billing, but it will indicate that you were not charged for the call.

We schedule our Client Connection calls only in the first seven days of the calendar month. You will be given the direct dial number of our Account Manager, Tatyana Vaughn, which you will use to schedule your Client Connection call. Tatyana cannot assist with actual case matters or billing inquiries; her role is limited to scheduling your Client Connection call. The Client Connection will not be available if:

• You did not contact Tatyana Vaughn within the first seven days of the calendar month; or
• You are not current on your bill.

Once you have called Tatyana and confirmed that you are current on your bill, she will calendar your Client Connection call.

Thank you.

Our Client Connection Coordinator is Tatyana Vaughn.

You may also complete this form to contact Tatyana